GRIEVANCE POLICY AND PROCEDURES
Dymond Designs Beauty School’s aim is to ensure that students with a grievance relating to their education or attendance can use a procedure, which can help to resolve grievances as quickly as fairly as possible.
Any student who feels they have not received adequate, fair treatment in all matters related to; school policies regulations and procedures in accordance with the current student handbook may seek consideration through a formal grievance policy.
To provide all students with means for impartial consideration in grievance procedures.
Stage 1: Statement of Grievance: If the student feels that the matter has not been resolved through informal discussions with instructor/student meeting, the student should put their grievance in writing to student director to the further resolve the said issue.
Stage 2: The Grievance Meeting: The school director must schedule the Grievance meeting within three (3) days receipt of the grievance. If the grievance includes the director, the counselor or designee may coordinate the meeting.
Stage 3: The response: The school director or designee will respond, in writing, the response shall be issued to the student within five (5) days following the grievance meeting.
Students must take all reasonable steps to attend the meeting, but for any unforeseen reason the student or the school director can’t attend, the meeting must be rearranged. Should a student companion and/or parent/guardian be unable to attend then the student must make contact within 3 days of the date of the letter to arrange an alternative date within five (5) days of the original date provided. These time limits may be extended by mutual agreement.
Appeal If the matter is not resolved to the student’s satisfaction, they must state their grounds of appeal in writing within five (5) business days of receipt of the decision letter. Within ten (10) business days of receiving an appeal letter, the student should receive a written invitation to attend an appeal meeting. A member of the school advisory committee will take the appeal meeting. After the appeal meeting with the Advisory committee member, the director must inform the student in writing of their decision within three (3) business days of the meeting. No further action can be taken.
State of Michigan
Bureau of Professional Licensing
PO Box 30670
Lansing, MI 48909
Telephone: (517) 241-9288